Campaign Privacy Policy

Effective Date: June 9, 2026

Lunova Shades & Floors ("Lunova," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you request information, schedule a consultation, submit a form, or otherwise interact with Lunova through our website, landing pages, advertising forms, social media lead forms, third-party lead portals, phone, text message, or email.

This Campaign Privacy Policy explains how Lunova collects, uses, shares, and protects information collected in connection with sales and marketing communications, including calls, text messages, and emails sent to leads who request information about products or services.

Information We Collect

We may collect the following categories of information:

• Name

• Mobile or telephone number

• Email address

• Street address, city, state, ZIP code, or project location

• Details about your requested products or services, including window treatments, flooring, measurements, budget, timing, and preferences

• Information submitted through forms, quote requests, consultation requests, chat, or advertising/lead portals

• Communication preferences and consent records

• Technical and usage information collected through websites, forms, cookies, analytics tools, and ad platforms

How We Use Information

We may use your information to:

• Respond to your request for information, pricing, estimates, or consultations

• Contact you by call, text message, and email regarding your inquiry

• Provide product, service, appointment, and promotional information related to Lunova Shades & Floors

• Send follow-up communications about your project, consultation, estimate, financing, promotions, or service availability

• Maintain records of consent, opt-outs, and other communication preferences

• Improve our website, advertising, lead handling, customer service, and marketing campaigns

• Comply with legal, regulatory, carrier, and platform requirements

Call, Text, and Email Communications

By submitting your information through our website, a landing page, or a lead portal and checking any applicable consent box, you agree that Lunova Shades & Floors may contact you at the phone number and email address you provide regarding your inquiry, requested products or services, appointment scheduling, follow-up, promotions, and related marketing communications.

Consent to receive calls or text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

For text messages, you may opt out at any time by replying STOP to any message. After opting out, no further marketing text messages should be sent to that number except a single confirmation of the opt-out where permitted. For email marketing communications, you may unsubscribe by using the unsubscribe link or other instructions included in the message.

Sharing of Information

Lunova may share information with service providers and business partners that help operate our business and communications, such as CRM providers, texting platforms, call systems, email service providers, website and hosting vendors, analytics providers, scheduling tools, and advertising or lead management vendors.

Information may also be shared when required by law, to protect rights or safety, to prevent fraud, or as part of a business transaction such as a merger, financing, acquisition, or asset sale.

We do not sell your personal information for cash. However, some website analytics, advertising, or lead-routing activities may be considered data sharing under certain laws.

Consent Records and Retention

Lunova may retain records of lead submissions, consent language, opt-in date and time, form source, IP address, page URL, and related communication logs in order to document consent, manage communications, and comply with legal obligations.

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

Your Choices

You may:

• Opt out of text messages by replying STOP

• Opt out of marketing emails by clicking the unsubscribe link or following the instructions in the email

• Request updates to your contact information

• Request that we stop non-essential promotional communications

Operational, appointment, or transaction-related communications may still be sent where appropriate.

Security

Lunova uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Campaign Privacy Policy from time to time. Changes will be posted with an updated effective date.

Contact Information

For questions about this Campaign Privacy Policy or communication preferences, contact:

Lunova Shades & Floors. 
Email: Development@Lunovashadesandfloors.com
Phone: 866-359-6631
Website: www.LunovaShadesandFloors.com